At Karmin Naturals, we are committed to providing you with a seamless and efficient shopping experience, including reliable product delivery. Our shipping policy outlines important information regarding the shipping and delivery of your orders.

Upon successfully placing your order, please allow us up to 24 hours for order processing and preparation before it is shipped. Our team will work diligently to ensure your order is carefully packed and ready for delivery.

Karmin Naturals collaborates with various trusted delivery partners, including DTDC, Xpressbees, and others, to ensure efficient and reliable delivery services.

Right now, Karmin Naturals is offering a store launch discount where all customers get free shipping across India. The duration of this discount is tentative.

The estimated delivery timeframe for your order may vary depending on your location and the delivery partner selected. We strive to provide accurate delivery estimates. You can generally expect your order to be delivered within a range of 3 to 10 business days, but please note that unforeseen circumstances like natural calamities or regional factors may affect delivery times. You will receive a tracking number once your order has been dispatched to monitor its progress.

In the unfortunate event of product loss or damage during transit, KARMIN's policies are intricately tied to the specific vendor (e.g., DTDC, Xpressbees). We will work closely with our delivery partners to resolve any issues and ensure a satisfactory resolution for you.

To track the status of your order, please use the provided tracking number on the respective delivery partner's website or portal. If you have any concerns or require assistance with tracking your order, our customer support team is here to help.

As a customer, you have the right to cancel your order within 24 hours of placing it or before it's dispatched, whichever occurs earlier. In the event of cancellation, we will promptly refund any payments you've made for the order. Please note that we do not permit partial cancellations.

However, if we suspect any fraudulent transactions or violations of our website's terms and conditions, we reserve the right to cancel such orders at our sole discretion. A record of fraudulent transactions and customers will be maintained, and access to such customers may be denied, along with the cancellation of any orders they place.

While we understand your preferences, returns are not accepted based solely on personal preferences like the product's design ,color or taste, which are inherent characteristics. However, we do allow refunds within 5 days from the date of delivery for valid reasons, such as receiving a damaged or wrong product.

Refunds for orders will be initiated within 15 days to the original payment mode after we confirm the request, made by the customer, provided that the request is in compliance with KARMIN's criteria for a full or partial refund.

If a product is cancelled in line with our policy, any applied offers, promotions, or discounts will be forfeited, unless stated otherwise. It's important to adhere to our guidelines to ensure a seamless refund process.

At Karmin Naturals, we strive to ensure your satisfaction and provide transparency throughout the refund and cancellation process. Should you have any queries or require assistance, our dedicated customer service team is here to help. Your experience matters to us, and we're committed to providing a smooth and satisfactory shopping journey.

To contact us please e-mail at: customerconnect@karminnaturals.com or use the online form on the home page of the website.
Address: Flat No. 403, Nirmal Towers, Dwarakapuri Colony, Panjagutta, Hyderabad -500082